Frequently Asked Questions


Most frequent questions and answers

Yes we can. We can install an under bench kitchen system or a whole house system to do every tap in the house.

Most likely yes. Our replacement filters are designed to be universal and to fit most other point-of-use and whole-house filter housings on the market. If in doubt, email a photo of your existing filter to us and we will confirm for you.

Ultraviolet (UV) light is at the invisible, violet end of the light spectrum. Even though we can’t see UV light, we are exposed to UV rays from all light sources, including the sun.UV-C rays penetrate the cells of harmful bacteria and viruses in our drinking water, destroying their ability to reproduce. Without this ability, these organisms die and no longer pose a health threat. It is a simple but very effective process, with a properly designed system generally inactivating greater than 99% of harmful microorganisms.

Depending on the system you have filters will generally last 12 – 24 months. The quality of the water can also be a determining factor as to the life of the filters.

No. Activated carbon filters are usually rated by the size of particles they are able to remove, measured in microns, and generally range from 20 microns (least effective) down to 0.5 microns (most effective). The two most important factors affecting the efficiency of activated carbon filtration are the amount of activated carbon in the unit and the amount of time the contaminant spends in contact with it. The more carbon a filter contains the better. Particle size also affects contaminant removal rates. The most common carbon types used in water filtration are bituminous, wood, and coconut shell carbons. While the coconut shell carbon typically costs 20% more, it is by far the best of the three for the removal of certain types of contaminants such as VOCs.

Kinetic Degradation Fluxion (KDF) is a high-purity copper-zinc formulation that uses a basic chemical process known as redox (oxidation/reduction) to remove chlorine, lead, mercury, iron, and hydrogen sulfide from water supplies.

Yes we do. You could have either a bench top filter or an inline under bench system installed.

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