Shipping and Returns Policy

1. Shipping Options

We offer the following shipping options within New Zealand:

– Standard Shipping: Delivery within 7 business days.
– Free Shipping: Eligible for orders within Hawke’s Bay and a 40km radius of Hastings

2. Delivery Timeframes

The estimated delivery timeframes for each shipping option are as follows:

– Standard Shipping: 2 to 7 business days.
– Free Shipping: 2 to 5 business days.

Please note that delivery times may vary depending on the shipping address and other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the selected shipping method. You will see the applicable shipping charges during the checkout process before confirming your order.

4. Order Processing Time

We strive to process and dispatch all orders within 2 business days from the date of purchase. Please note that this does not include weekends or public holidays.

5. Tracking

For orders shipped via Standard Shipping, you will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the status of your package.

6. Returns and Exchanges

For information regarding our returns and exchanges policy, please refer to our dedicated terms and conditions page on our website.

7. Shipping Restrictions

We currently do not offer international shipping. Our shipping services are limited to addresses within New Zealand.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team at info@aquafilterhb.co.nz or 0800278242